Online Orders & Payment POLICIES


ONLINE PAYMENT METHODS

Essentiels currently accept Visa, MasterCard, and American Express® for online orders. Unfortunately, at this time, we are unable to take Essentiels gift cards and certificates for online orders; however, we do accept Essentiels gift cards and certificate as payment for orders placed over the phone. To place an order by phone, please call us at 661.654.0321.

MODIFYING OR EDITING ONLINE ORDERS

Since order processing begins immediately with the placement of the order, we are unable to cancel or make changes to your order once it has been received. If you have any questions or concerns about your order, please contact Essentiels' Guest Services at 661.654.0321 or orders@edayspas.com.

GIFT WRAPPING

Complimentary item gift wrapping for your online purchase is available upon request. Please indicate your wrapping request by simply writing "PLEASE GIFT WRAP" in the Special Instructions section of your online order. Gift cards automatically come elegantly wrapped. If you wish to include a message with your gift, please write it in the Message section of your online order.

RETURN POLICY

All returns must be accompanied by the original receipt and are only valid within 30 days of receiving the item(s). Returns are accepted for store credit only. No cash refunds. Damaged, used, sale or discontinued items may not be returned. Additionally, when items are purchased as a set, we can only accept returns of complete sets, not individual items. Clothing and lingerie, sale items, and 'as is' items, are also non-returnable. Essentiels gift cards and certificates are non-refundable and cannot be replaced if lost or stolen.

If an order return is the result of our mistake, Essentiels will send you a pre-paid call tag to ship the item(s) back to us, otherwise, the cost of return shipping is the customer's responsibility. For good measure, we always recommend you secure a tracking method for shipping a return.

Address for send returns:

Essentiels Spa et Beauté
9000 Ming Avenue, K7
Bakersfield, California 93311
ATTN: Returns Department

Once we receive the returned item, you will receive a return confirmation via email. Please allow 5-7 business days for your Essentiels gift card with your credit balance to arrive.

GIFT CARDS AND INSTANT GIFT CERTIFICATES

Gift Cards are available in any amount and for any service. They are perfect for all occasions and are elegantly wrapped as a complimentary service to you. Gift Cards and Instant Gift Certificates can both be purchased online. Gift Cards and Instant Certificates never expire. They are redeemable for merchandise or services at Essentiels Spa et Beauté. Gift Cards and Certificates have no cash value and are not redeemable for cash. Essentiels Spa et Beauté is not responsible for lost or stolen gift cards or certificates.

BACKORDERS

If your order contains both in-stock and backordered items, the in-stock items will ship, and the backordered item(s) will ship as they become available and you will only be charged shipping and handling fees on the first shipment.

WARRANTY INFORMATION

Some items on our Web site have a manufacturer's warranty. To obtain a written warranty for any of these items, send a specific written request to:

Essentiels Spa et Beauté
9000 Ming Avenue, K7
Bakersfield, California 93311
ATTN: Warranty Information

PRICING

Prices and availability are subject to change.

SALES TAX

We are required to collect sales tax for deliveries to California. Application of sales tax may be subject to change.